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Customer Service

Shipping & Delivery

We dedicate ourselves to provide the fastest delivery solution for our customers. Orders are processed from time to time and will be shipped out within 72 hours, it takes an average of7working days to arrive and 99.7% of the order arrived within 10 working days. We partner with the top couriers globally with detailed tracking information so you know where your parcel is all the time to your doorstep. Here are our major logistics partners:

  • UPS
  • DHL
  • Royal Mail
  • FedEx
  • City Link
  • Parcel Force
  • TNT
  • Amazon APLE
Privacy & Security
We reserve the right to change these terms and conditions at any time. It is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions. 
If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website
When you use certain David's Phone Shop services please read the additional information provided with regards to such services as this information will provide you with full details on how to use such services. 
Certain website services will require registration and subsequent access to those services will be subject to an approved login name and password ("Password Details"). Information that you provide on this website must be accurate and complete. All Passwords Details are accepted and may be withdrawn at our sole discretion and are exclusive to you and non-transferable and must be treated as strictly confidential at all times. In the event that you have any concerns regarding your Password Details or become aware of any misuse then you must inform us immediately (see Contact Us for more information and full contact details).
Returns & Replacements

14-day guarantee money back and 365-day Warranty

We understand not all purchases are perfect

All purchases from are under 14-day guarantee scheme, we will be happy to receive the merchandise within 14-days when you change your mind, provided that the item is in original condition upon receipt.

To protect your best interest in enjoying the product we offer 365-day warranty scheme, please contact us for more details when you have warranty problem with your merchandise.

We believe true service starts after the product you ordered arrives at your doorstep. We follow through on our commitment to excellence with exceptional customer service. Our team of service associates are available by both Email and Telephone on below time to ensure your utmost satisfaction.

To return an item, you must get a Return Form with a return number from us and sending back to our return warehouse. To request the return form, please contact our Returns and Refund department at our “Contact us” page. A return form with a unique return number will be received and please fill up the form and return to us by email before you return the item.

Please see the How to order section for information on how to place an order. All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.
The 'confirmation' stage sets out the final details of your order. Following this, we will send to you an order acknowledgement email detailing the products you have ordered. Please note that this email is not an order confirmation or order acceptance from David's Phone Shop.
Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it (please refer to Returns and refunds).
We do not file details of your order for you to subsequently access direct on this website, and therefore, please print out these terms and conditions and the order acknowledgement for your own records. If you wish to obtain specific details of your previous orders please Contact us.
Payment, Pricing & Promotions
We take payment from your card or PayPal account at the time we receive your order, once we have checked your card or PayPal details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods. Additional Terms and Conditions for payments made by PayPal can be found at (David's Phone Shop is not responsible for the content of external websites)
To ensure that your credit, debit, charge card  or PayPal account is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
The price you pay is the price displayed on this website at the time we receive your order apart from the following exception:  While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Payment can be made by any method specified in How to order. For information about secure online ordering see Secure Shopping.
Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.
All prices are shown in $US Dollar , but exclude delivery charges, unless expressly stated otherwise.